You can return your items within 30 days of receipt. To ensure a smooth returns process, we recommend that you read our returns policy, which can be found in the footer of our website. If you wish to arrange a return, simply send us an email. Our team is on hand to help you and guide you through the returns process.

Please contact our customer service team as soon as possible, providing your order number and photos of the damaged item. We will, of course, ensure that a suitable solution is found.

You can exchange items by returning them in accordance with our returns policy and placing a new order for the item you wish to receive. To get this process started, please email us at Info@ClaraRoselondon.com.

At the moment, we only offer delivery to the UK, but we are working on expanding this to include more countries.

We are pleased to announce that we offer free delivery on all orders, regardless of the amount. Whether you order one or more items, you won’t pay any delivery charges.

As soon as your order has been dispatched, you will receive a confirmation email containing a tracking number. You can track your order by clicking on the button in the dispatch confirmation or by entering your tracking number on the following page: Clararose.com/apps/parcelpanel

Our processing time is 1–2 working days. Once your parcel has been dispatched, you can expect a delivery time of 5 to 10 working days. We do our best to get your order to you as quickly as possible, so that you can enjoy your new fashion items as soon as possible!

If you wish to cancel or amend your order, please contact customer services as soon as possible. We can only make changes whilst the order is still pending.

Enter your discount code in the field provided during the payment process. The discount will be automatically deducted from the total amount.

We accept various payment methods, including credit cards, Klarna, Google Pay and Apple Pay. You can view the available options during the payment process.

Please refer to the size chart on the product page to find the right size for your body type. If you’re in any doubt, please contact us for advice.

Yes, we offer gift vouchers. Please email us at: Info@ClaraRoseLondon.com

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